Having done some specific lean projects in the past and trained one individual as a facilitator, the NVRQ training allowed us to train all the key members of our operations team, as well as giving an excellent development opportunity to some more junior team members. What this means is that staff from across the business all understand and champion lean, it has also made individuals much less defensive when their processes are scrutinised. When we only had one facilitator it lacked the breadth of knowledge or momentum and lean became a sideshow, now having a multi-functional team of 10 we can really implement continuous improvement ongoing.
At Fedden USP we use the tried and tested improvement techniques from best-in-class companies, such as Lean from the Japanese automotive industry combined with innovative thinking from the UK’s Design Sector, to evaluate the way businesses are run. We help these businesses improve service levels, productivity and increase innovation, which ultimately increases bottom-line profit.
