At Fedden USP we use the tried and tested improvement techniques from best-in-class companies, such as Lean from the Japanese automotive industry combined with innovative thinking from the UK’s Design Sector, to evaluate the way businesses are run. We help these businesses improve service levels, productivity and increase innovation, which ultimately increases bottom-line profit.

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We could soon see the potential of the training course and we could apply it to our company quickly and easily. Our sales have increased already and it’s all down to this improved way of working.

Hendy Group
Tim Woods
Financial Controller

Previously we had equated extra sales to an increase in stocks and resources. Through Lean Retail we discovered that it could also be achieved by eliminating ‘waste’ and not by just throwing resource at the problem.

Whitehall Garden Centres
Peter Self
Whitehall Garden Centres

Having done some specific lean projects in the past and trained one individual as a facilitator, the NVRQ training allowed us to train all the key members of our operations team, as well as giving an excellent development opportunity to some more junior team members. What this means is that staff from across the business all understand and champion lean, it has also made individuals much less defensive when their processes are scrutinised. When we only had one facilitator it lacked the breadth of knowledge or momentum and lean became a sideshow, now having a multi-functional team of 10 we can really implement continuous improvement ongoing.

The Handmade Cake Company
Michael Wheeler
Bakery Director
The Handmade Cake Company