Chessington Garden Centre has benefited enormously on the bottom line from the Lean projects completed to date. Neil Fedden clicked very quickly with our culture which is very important when approaching change within the business. I am sure a large part of the success is down to how each Lean project was presented by Neil.

The production team recently attended the LEAN workshop in order to improve efficiencies through every step of the production process. As a result we have seen massive improvements in the way we work as individuals and as a team, leading to the desired efficiencies and obviously cost savings! But more importantly the exercise has brought the team closer together.

Farplants recently commissioned Neil and Brian to train all the staff at our new Finishing Centre. Whilst we have to wait for the season to arrive before we see tangible results, the course has mobilised and enthused our staff and the work undertaken to date is very impressive. One key element is the post-course mentoring which maintains focus and ensures project delivery. I fully expect the on-going benefits of this initiative to achieve the targeted 50% reduction in operational downtime.