We are really pleased with the impacts that the changes have had, with average customer spend up by 20%. We still have lots of improvement ideas still to implement and this is very much a continuous process.
At Fedden USP we use the tried and tested improvement techniques from best-in-class companies, such as Lean from the Japanese automotive industry combined with innovative thinking from the UK’s Design Sector, to evaluate the way businesses are run. We help these businesses improve service levels, productivity and increase innovation, which ultimately increases bottom-line profit.
