Previously we had equated extra sales to an increase in stocks and resources. Through Lean Retail we discovered that it could also be achieved by eliminating ‘waste’ and not by just throwing resource at the problem.

Having done some specific lean projects in the past and trained one individual as a facilitator, the NVRQ training allowed us to train all the key members of our operations team, as well as giving an excellent development opportunity to some more junior team members. What this means is that staff from across the business all understand and champion lean, it has also made individuals much less defensive when their processes are scrutinised. When we only had one facilitator it lacked the breadth of knowledge or momentum and lean became a sideshow, now having a multi-functional team of 10 we can really implement continuous improvement ongoing.

Farplants recently commissioned Neil and Brian to train all the staff at our new Finishing Centre. Whilst we have to wait for the season to arrive before we see tangible results, the course has mobilised and enthused our staff and the work undertaken to date is very impressive. One key element is the post-course mentoring which maintains focus and ensures project delivery. I fully expect the on-going benefits of this initiative to achieve the targeted 50% reduction in operational downtime.