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5-Stage Process

How we do it

Typically we carry out a trial workshop within the business to prove the savings that can be achieved, by focusing on one part of the business process.

Then with the Directors and Senior Managers we undertake an Improvement Strategy Review to identify the direction the business will take in order to improve its profits and grow. Typically the business will choose one of three types of strategy:

UNIQUE products and services, always looking to be first to market with the latest innovative offerings.

SERVICE levels that far exceed the competition and aligning the business processes to satisfy the customer’s current and future requirements.

PROCESS or operational excellence in order to deliver cost effective products and services with the highest productivity levels.

5-step Process

We then help the company understand what its future state vision looks like, as well as its current state position. The difference between the current and the future state forms the improvement strategy to take the business forward. This improvement strategy is then cascaded into all areas of the business using techniques such as Policy Deployment, and visual metrics in the form of Dashboards are put in place to monitor progress as well as identify future improvement areas.

The key to success of the improvement strategy is to engage all members of staff within the organisation and gain their buy-in. We help achieve this by training staff up in the latest improvement tools and techniques to give them the confidence to implement the improvement strategy. We use staff awareness sessions or the more in-depth training of Improvement Facilitators who lead the internal improvement workshops. Staff are also involved within these workshops to help identify the areas for improvement and then implement the actions.