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  • ‘Farplants recently commissioned Neil and Brian to train all the staff at our new Finishing Centre. Whilst we have to wait for the season to arrive before we see tangible results, the course has mobilised and enthused our staff and the work undertaken to date is very impressive. One key element is the post-course mentoring which maintains focus and ensures project delivery. I fully expect the on-going benefits of this initiative to achieve the targeted 50% reduction in operational downtime.’

    Malcolm Iles, Operations & IT Director, Farplant Group

  • ‘Having done some specific lean projects in the past and trained one individual as a facilitator, the NVRQ training allowed us to train all the key members of our operations team, as well as giving an excellent development opportunity to some more junior team members. What this means is that staff from across the business all understand and champion lean, it has also made individuals much less defensive when their processes are scrutinised. When we only had one facilitator it lacked the breadth of knowledge or momentum and lean became a side show, now having a multi functional team of 10 we can really implement continuous improvement ongoing.’

    Michael Wheeler, Bakery Director, The Handmade Cake Company

  • “The investment in both time and capital works has been paid back in year one with ease.”

    David Aylieff-Sansom, Manager Fairweather's Garden Centre

  • ‘We are really pleased with the impacts that the changes have had, with average customer spend up by 20%. We still have lots of improvement ideas still to implement and this is very much a continuous process.’

    Shaun Bowen, Fairweather's Garden Centre

  • ‘The production team recently attended the LEAN workshop in order to improve efficiencies through every step of the production process. As a result we have seen massive improvements in the way we work as individuals and as a team, leading to the desired efficiencies and obviously cost savings! But more importantly the exercise has brought the team closer together’

    Paul Rossington - Lovania Nurseries Ltd

  • ‘The workshop was excellent. It really made you focus on the work systems and analyse how and why we do what we do. The process has resulted in a much stream-lined operation with time, cost and space savings. We will now look at other work systems with a view to applying Lean there as well’

    Richard Parsons, Production Manager, Delamere Nursery

  • “Previously we had equated extra sales to an increase in stocks and resources. Through Lean Retail we discovered that it could also be achieved by eliminating ‘waste’ and not by just throwing resource at the problem.”

    Peter Self, Whitehall Garden Centre

  • “Chessington Garden Centre has benefited enormously on the bottom line from the Lean projects completed to date. Neil Fedden clicked very quickly with our culture which is very important when approaching change within the business. I am sure a large part of the success is down to how each Lean project was presented by Neil.”

    Jolyon Martin, Managing Director of Chessington Garden Centre

  • “We could soon see the potential of the training course and we could apply it to our company quickly and easily. Our sales have increased already and it’s all down to this improved way of working.”

    Tim Woods, Hendy’s Group Financial Controller

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At Fedden USP we use the tried and tested improvement techniques from best-in-class companies, such as Lean from the Japanese automotive industry combined with innovative thinking from the UK's Design Sector, to evaluate the way businesses are run. We help these businesses improve service levels, productivity and increase innovation, which ultimately increases bottom-line profit.
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Case Histories
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Helping Hotel Managers to achieve Productivity Gains

Gosport-based Lean business specialists, Fedden USP, has recently commissioned a report entitled Productive Nation? which looks at how leading...

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Productive Nation

A major report commissioned by Fedden USP reveals that maybe we need to change our thinking about how productivity...

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Supporting Level 3 Lean Qualification at Siemens Magnet Technology

Fedden-USP has been working with Siemens Magnet Technology for a number of years and in September 2015, the company...

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